ObjectifsThis course will teach people working at the front office, reservation and guest services how to create a positive guest impression when dealing with clients who communicate in English. You will improve your ability to manage everyday situations i.e.: reservations, check-in, selling your services, complaints, giving directions and checking-out etc. to maximize customer satisfaction and improve your overall success. These new skills will improve your confidence when working in English
Dirigé àTout personnel d’accueil en hôtel – restaurant.
DiplômeHospitality Training – In English
ContenuHospitality Training – In English
PROGRAMME
What you will learn:
1) To be operational in English in your role at the Hotel or Restaurant.
2) Perfect your communication skills when dealing with guests who speak in
English.
3) Understand the expectations international guests have of hotel staff and service.
4) Practical approach to manage inquiries, give clear directions and deal with
complaints with your guests.
5) Persuasive language and techniques to sell your services at your Hotel.
6) Replace “Franglais” with powerful English words and phrases.
7) The “5 Step Selling Technique” to sell your products and services at your
Hotel.
8) Maximise your personal impact and improve your self-confidence when dealing
with guests.
Course structure: Two-day workshop in English. Understanding the
expectations of international guests when dealing in English.